FAQ & Help

Orders are processed within 1–2 business days. Standard delivery typically takes 7–12 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Yes — shipping is free on all orders over $50. Orders under $50 have a flat shipping rate shown at checkout before you pay.

Absolutely. Once your order ships, we email you a tracking number so you can follow it every step of the way.

We offer a 30-day happy-pet guarantee. If you're not satisfied, contact us within 30 days of delivery for a refund or replacement. Items should be in their original condition where possible.

Just email our support team with your order number and the reason for the return. We'll guide you through it and make it as painless as possible.

We're sorry if that happens — send us a photo and your order number and we'll ship a replacement or issue a refund right away. No hassle.

Yes. Every transaction is protected with industry-standard SSL encryption. We never see or store your full card details.

We accept all major credit and debit cards, plus popular digital wallets like Apple Pay, Google Pay, and Shop Pay.

If your order hasn't shipped yet, email us as soon as possible and we'll do our best to update or cancel it before it leaves our warehouse.

Pet safety is our top priority. We select products made from pet-friendly, durable materials and review each one before adding it to our store.